To request a return or replacement, please read through the information below and then contact our support team with your order details.

Because all SARANADE pieces are made to order, any returns sent to us without prior approval will not be processed.

You will receive an email once your request has been approved or declined in line with our returns policy, along with the next steps.

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What is your returns policy?

Because SARANADE items are made to order, we are only able to accept returns in the following situations:

We accept returns for:

• Items that arrive damaged

• Items that are defective

• Items that are misprinted

• Incorrect items received

A request must be submitted within 7 days of delivery, with photos of the issue and your order number.

We cannot accept returns for:

• Change of mind

• Incorrect size selected

• Personal preference

• Orders placed in the wrong color/style

• Used or worn items

• Items without original tags

• Gift cards

• Free gifts or promotional items

Clothing

Clothing must be returned only if it arrived defective or incorrect.
Items must be unworn, unwashed, and in pristine condition with all labels attached.

Full Set / Bundle Purchases

If an item was part of a set or bundle, the entire set must be returned.
Individual pieces cannot be returned separately.

Non-SARANADE Purchases

We can only accept returns for items purchased directly from our website.
Any items purchased through third-party sellers must be returned to the original retailer.

Faulty or Incorrect Items

If you received an item that appears faulty, damaged, or incorrect, please contact support with:

• Your order number

• Photos of the item

• A brief description of the issue

We will be happy to assist with a replacement.

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Are there any charges for returns?

• Customers are responsible for the cost of return shipping.

• Original shipping fees are non-refundable.

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How soon will I get my refund?

Refunds are only issued for approved defective/incorrect items.

• Your return will be processed once received and inspected.

• Inspection may take up to 14 days.

• If approved, the refund will be issued to your original payment method.

• Refunds may take up to 72 hours to appear once issued.

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Exchanges

We are happy to exchange items that arrived:

• Damaged

• Defective

• Misprinted

• Incorrect

Exchange requests must be made within 7 days of delivery.

We cannot offer exchanges for:

• Size changes

• Color changes

• Personal preference

• Free gifts

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Additional Information

• SARANADE is not responsible for returns lost in the postal service.
  We strongly recommend using a fully tracked service.

• We do not offer refunds due to personal dislike of the item.

• All returns are monitored to prevent misuse or excessive return behavior.
  We reserve the right to refuse returns if our policy is being abused.

• For questions, please email: info@saranade.com